Location • Contact • Policies

Online Consultation

BY APPOINTMENT ONLY 

SERVICE AND CONTACT HOURS:

TUESDAY-SATURDAY 10AM–7PM
SUNDAY-MONDAY OFF

Phenix is a contemporary concept salon, featuring private suites, in the remodeled Marina Marketplace at Glencoe and Maxella, along with great neighbors such as Gelson’s, Equinox, and Ruth’s Chris Steakhouse.

Jordana’s suite is equipped with Aerovex Systems® Three Zone Protection, including Healthy Air™ carbon and eHEPA filters to neutralize viruses and cleanse and remove chemical fumes.

Complimentary Parking: Enter the structure from Glencoe Ave. or Maxella Ave. Phenix Salon is on the second level of shops, east of Center Court, next to Panini Kabob Grill.

Arrival Instructions: The salon doors are currently kept locked; Jordana or her assistant will meet you there at or slightly before your appointment time. If you arrive early and would like to wait indoors, please text 310-922-2645 and we can come to the door or unlock it remotely for you. Of course, you can also call or text if you have trouble finding the building or salon.

private salon suite

Payment

Forms of payment accepted: Venmo, Zelle, Visa/Mastercard, Discover, American Express, and cash.  Personal checks are not accepted.

Policies

Reservation/cancellation: When an appointment is scheduled for you, time is reserved specifically for your hair and the service(s) requested. Deposits are required for some appointments. You will receive an email 48 hours prior to your appointment to check in and confirm time and services; this is a required step. If you need to cancel, change, or reschedule your appointment, please give notice by 6pm the day your reminder is sent. Cancellations/changes with less than 24 hours’ notice (including no-shows and reducing services) will result in a fee based on the time reserved for you. Fees may be paid remotely, prior to reserving a new appointment.

Delayed arrival: If you arrive late, and the schedule allows accommodation of full services, they will be completed as planned. If additional time is necessary, a fee will apply. If only partial services can be performed, they will; any that cannot, will be considered cancelled. If your late arrival does not allow for services to be performed, your appointment will be considered cancelled (fees apply as shown above). Please note that your time is also respected, and great care is taken to run on schedule. On the very rare occasion that doesn’t happen, you will be notified if possible, and compensated similarly.

Children/guests: For the comfort, safety, and relaxation of all clients, additional guests (including children) cannot be accommodated during your appointment. Tandem appointments may be booked for those who wish to have services performed together. A minor receiving a service may be accompanied by one adult.

Pets: Please respect the comfort and safety of other clients and do not bring your pets to the salon.  Some clients may have allergies, and some have expressed sanitary concerns.  Additionally, we are subject to citation and fine by the California Department of Health if we are found to have pets inside our business.  Of course, service animals are exempt from this rule (please note the ADA does not cover emotional support animals).

Service Adjustments: Your satisfaction is the highest priority. If you are not completely content, please let us know during your service or within 7 days after your service has been performed.  We are committed to making any needed corrections, as long as it is part of services discussed and agreed upon during the consultation. We can accommodate adjustments free of charge in most circumstances. For complimentary service to be done, this request must be made within 7 days of your initial appointment.

Product Returns: A very lightly used product may be exchanged for a different product or credit towards a future service, within 2 weeks of purchase. Be sure to reach out with your concerns as soon as possible after using the product​.

Salon Etiquette: We ask that you do not take or make phone/video calls inside the suite. Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. We have the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may impede our ability to perform the service safely.

Photography/Videography: We may ask to take photos and/or videos of your hair before, during, or after your service. Permission to capture, implies permission to share via social media and marketing. Jordana’s note: if you’d like to take pics or videos, I’m game. And please tag me!

Limitation of Liability: We make every effort to review any risks associated with the services you request. It is imperative that you are forthcoming in your responses so that we can avoid damage to your hair, or risks to your health and safety. You shall not hold Phenix Salon Suites, Millie Em Beauty dba Salon Services MDR, or our employees liable and agree to indemnify us for any harm, claim, loss, costs, damage, injury, or product reaction to any person or property arising, either directly or indirectly from our service, or any other reason.

Confidentiality and Privacy: Every client has the right to privacy and confidentiality. The conversations you have and information you share will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.